Ensure that the share is still visable on the network via another computer or locally (\\localhost\sharename)ĥ.
Ensure the copier can see your computer by going to Admin Settings > Network Settings > Detail Seting > Ping ConfirmationĤ. If you don't use a password for the copier to scan with, create an account for it to use with a passwordģ.
Ensure that the One Touch button is correctly configured with the Path and User credentialsĢ. If the individual troubleshooting advice above is unsuccessful. On the flip side, it may have also been a MS Update on your PC, but that will be very hard to track down.ġ. If the hardware fails any of your tests, replace the memory or replace the hard drive as. If this is the case, then speak with the software provider on how to create an exception for your copier. When using names rather than IP addresses, you are essentially still using an IP address for the communication, but the DNS server provides the updated IP address.Īs for the scanning issues, try disabling your AV / Firewall as you may have recieved an update to the software that is causing the connection error. Although I could be wrong about that.ĭarrenDNS stands for Domain Name System and is a requirement for a computer or domain name to be resolved to an IP address. I think you have to set up DNS if you scan to hostname. And the new profile, with all the same info, works just fine on the 8600.If you go to a command prompt on the computer and type in "hostname" (without the quotes) it will give you the name of the computer. I've even tried creating a new profile on the old 8600 with the same configuration just to make sure I had the right password. I can talk to the printer and the printer can talk to me.) I'm able to use the HP Smart app to tell the 9025 to scan the document on the glass and it sends it to the HP Smart app on my Mac and I can manually save it that way (i.e. I'm able to print to the 9025 from my Mac.
Scanning from the Document Feeder on an HP Printer in Windows. The 8600, the 9025, and my Mac are all on the same 192.168.1.* network. My HP Account Search all support Examples: 'LaserJet Pro P1102 paper jam', 'EliteBook 840 G3 bios update' Already have an HP account Select from the products you own. Alternatively, use a network cable that fits firmly into the printer and computer for a cab. Check your username/password and try again. Setting up the 9025, I created a new profile with the exact same configuration, but it just keeps saying: I have verified I'm using the same password on both. I just got a new HP OfficeJet 9020 series (9025e) and configured it the same way, but testing the Scan to Network Folder profile fails with "Incorrect Credentials". I've had an HP OfficeJet 8600 for years with a Scan to Network Folder profile that will save the scanned file directly to a shared folder (shared as Scans Local) on my Mac.
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